Help and support

Common questions

How do I send our owner list from my phone?

Tap a button on the Get started page and attach a spreadsheet, a PDF or photos of a paper list.

Will owners get anything before we approve?

No. Nothing goes to owners until a board member approves the samples.

How do we record payments?

Forward payment notices, or send a quick list (lot, amount, date). We update the paid/unpaid list and reminders stop for paid owners.

An owner says they already paid.

Reply with the lot number and we'll mark it paid and stop their reminders right away.

How do I cancel?

Email us with "Cancel" in the subject. You won't be billed again.

Can I get our data deleted?

Yes. Email us and we'll delete your files and confirm in writing.

Refund policy

Annual plans: if you aren't happy with the statements, ask within 30 days of paying for a full refund, as long as statements haven't gone out to owners yet. After statements go out, if we didn't deliver what the plan describes, we fix it or refund you. Plans don't auto-renew without a reminder email first; cancel anytime before renewal.

To ask for a refund, email us with "Refund" in the subject. Refunds go back to the original card, usually within 5 to 10 business days of approval.

Reviews

After your first month we'll ask for an honest review. Whatever you write has no effect on your price or service.