Terms of service
Effective October 13, 2026
1. The service
DuesLetter provides preparation of annual dues statements, payment tracking and owner reminders for homeowners associations. DuesLetter is an automated paperwork service for volunteer boards. We don't collect or hold money and we don't give legal or accounting advice.
2. Your responsibilities
- You're authorized by your association's board to send us owner information.
- You check sample statements before we send anything to owners.
- Your association decides amounts, due dates and any late fees.
- You have the right to share the files you send us.
3. No guarantee
We work carefully, but reports depend on the information you provide. The service is provided "as is." To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim, and we aren't liable for indirect or consequential losses.
4. Payment and cancellation
Prices are shown on our site. Subscriptions renew until cancelled; cancel anytime by email and you won't be charged again. One-time services are refundable if we haven't started work. Full details: refund policy.
5. Intellectual property
DuesLetter™, our name, logo, website, report formats, templates, text and software are our property. You may use reports we deliver for your own organization. You may not copy, reproduce, resell, scrape, reverse-engineer or create derivative or competing services from our site, templates, report formats or methods without our written permission.
6. Referral program
- Share your link or code. The other board mentions it when they start.
- Credit is earned when they pay for their first year and don't cancel within 30 days.
- Each credit = 50% off your next annual renewal; two credits = a free year. Up to 2 credits per year.
- Credits have no cash value and can't be transferred. No self-referrals. We may end or change the program with notice on this page; credits already earned are honored.
7. Changes and contact
We may update these terms and will post changes here. Questions: [email protected]